Unified incident management and support bot for the HubbleGate payment platform.
Report bugs, create tasks, escalate production incidents, and track tickets — all from Telegram, Slack, or Mattermost. Integrated with Jira and PagerDuty for automated ticket creation, on-call paging, and SLA tracking.
Open in Telegram Jira On-Call WikiSearch @hubblehelp_bot and tap Start. Full interactive flow with photos.
/ticket /convert /announce
/incident /bug /task /status /track /mirror
/incident
Production issue — pages on-call engineer immediately
/bug
Report a bug with text, screenshots, and priority
/task
Request a feature or improvement
/mirror
Mirror ticket from source Jira to INC project
/status
View your open tickets
/track
Ticket details, comments, progress
/cancel
Cancel current operation
/incident
Create incident (pages on-call)
/bug
Report a bug
/task
Create a task
/mirror
Mirror ticket from source Jira
/status
View tickets
/track
Deep-dive ticket details
Use && to separate summary from description.
| Command | Jira Project | Issue Type | Priority | Severity | Notification |
|---|---|---|---|---|---|
/incident text | INC | Task (Highest) | URGENT | P1 | Phone + SMS |
/bug text | INC | Bug | Normal | P4 | Push |
/task text | INC | Task | Normal | P4 | Push |
/mirror PROJ-123 | INC | Task | Source | — | — |
| Priority | Severity | Notification |
|---|---|---|
| URGENT | P1 — critical | Phone + SMS + Push |
| Highest | P2 — major | Phone + SMS + Push |
| High | P3 — minor | Push |
| Normal | P4 — info | Push |
| Low | P4 — info | Push |
3 loops per incident. P1/P2: phone + SMS at every level. P3/P4: push only. Full details on Wiki
| Priority | Response | Resolution | Hours | Notification |
|---|---|---|---|---|
| P1 — Critical | 15 min | 1 hour | 24/7 | Phone + SMS + Push |
| P2 — Major | 30 min | 4 hours | 24/7 | Phone + SMS + Push |
| P3 — Minor | 4 hours | 24 hours | Business | Push |
| P4 — Low | 8 hours | 72 hours | Business | Push |
Response = time to acknowledge. Resolution = time to restore service. P1/P2 are 24/7, P3/P4 are business hours (Mon–Fri 09:00–18:00 EEST). Full SLA policy on Wiki
Full team schedules, services, and on-call roster available on the internal Wiki (login required).
@hubblehelp_bot hello — it will introduce itself